Warranty and Return Policy
Since SpinaliS health chairs are made in Europe and the chair-frame is made of high quality steel, you can be sure that SpinaliS is one of the most reliable chairs, which will serve you for many years. Over hundred thousands of our European customers have already been using SpinaliS chairs for over 10 years, without any claims.
SpinaliS warrants lifetime warranty against spring breakage – if used properly – that means with one person seated, within the limit of maximum load of 250 lbs and for one-shift operation (non 24-hour shift).
SpinaliS warrants 3-year long warranty for all metal parts and 2-year long warranty for fabric parts.
In case of any claim, please contact our Customer Service via email, we will help you to solve this as soon as possible.
If your SpinaliS was delivered by Fedex, Purolator or other couriers in the box, and you found out, that the chair is damaged right from the start, please report this to our Customer Service via email immediately, at the latest within 24 hours from the delivery. It is a customer´s responsibility to fully inspect the merchandise within this time frame. Claims accepted after 24 hours of delivery will be subject to the Manufacturer's Warranty rules.
SpinaliS Chairs that have been ordered per customer's request are ineligible for returns.
In the case of potential exchange of the product, it is possible with standard materials and colors only, based on mutual agreement with SpinaliS. However, we want to help you purchase exactly what you want on the first try.
All SpinaliS chairs returns must receive prior written approval.
All returns must be in the original condition and packaging, including original bill or invoice. Scratched or damaged chairs are ineligible for returns.
Each customer is responsible for delivering the chair back to our store in Vancouver, BC. The address is in the contacts. Each customer is responsible for all shipping costs - there and back. If the customer originally received the chair from SpinaliS Canada with the Free Shipping Promo or with Discounted Shipping Rate, in case of a return, the customer will be refunded the amount for the chair after deduction of FULL shipping costs covered by SpinaliS Canada.
A restocking fee 20% from the original chair price will be charged.