Warranty and Return Policy
Since SpinaliS chairs are made in Europe and the chair-frame is made of high-quality German steel, you can be sure that SpinaliS is one of the most reliable chairs which will serve you for many years. The expected lifespan is 20 years. SpinaliS has over a hundred thousand satisfied customers worldwide. SpinaliS warrants 2 year-long warranty for all their products which is the standard European warranty period.
In case of any claim, please contact our Customer Service via email
For all warranty and after warranty repairs, the customer is responsible for delivering the chair to our store in Vancouver, BC, where all repairs are happening and picking it up after the repair has been made. The valid store address can be found here: contacts.
If your SpinaliS was delivered by FedEx, Purolator, or other couriers in the box, and you found out, that the chair is damaged right from the start, please report this to our Customer Service via email immediately, at the latest within 24 hours from the delivery. It is a customer´s responsibility to fully inspect the merchandise within this time frame. Claims accepted after 24 hours of delivery will be subject to the Manufacturer's Warranty rules.
In case of some smaller issues that have no influence on the normal usage or functionality of the product, these are not eligible for the returns.
SpinaliS Chairs that have been ordered per customer's request are ineligible for returns.
In the case of a potential exchange of the product, it is possible with standard materials and colors only, based on mutual agreement with SpinaliS. However, we want to help you purchase exactly what you want on the first try.
All SpinaliS chair's returns must receive prior written approval.
All returns must be in the original condition and packaging, including the original bill or invoice. Scratched or damaged chairs are ineligible for returns.
Each customer is responsible for delivering the chair back to our store in Vancouver, BC. The address is in the contacts. Each customer is responsible for all shipping costs - there and back. If the customer originally received the chair from SpinaliS Canada with the Free Shipping Promo or with Discounted Shipping Rate, in case of a return, the customer will be refunded the amount for the chair after deduction of FULL shipping costs covered by SpinaliS Canada.
A restocking fee of 20% from the original chair price will be charged.